Área do Cliente

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O papel da IoT no atendimento ao cliente: Conectando dispositivos e melhorando o CX

30 de setembro de 2024 Nenhum comentário

atendimento ao cliente

Data-Driven Decision Making: Melhorando o atendimento ao cliente com dados

16 de setembro de 2024 Nenhum comentário

Speech Analytics

Speech Analytics e análise de sentimento: Como utilizá-las para melhorar o CX

27 de agosto de 2024 Nenhum comentário

CX Omnichannel

CX Omnichannel: O uso de análise preditiva para antecipar necessidades dos clientes

12 de agosto de 2024 Nenhum comentário

Contact Center Omnichannel

Contact Center Omnichannel 2.0: as novas fronteiras do atendimento ao cliente

22 de julho de 2024 Nenhum comentário

WEM

Maximize o engajamento com IA: Passos essenciais para o sucesso no WEM

15 de julho de 2024 Nenhum comentário

PLN em Inteligência Artificial

PLN em Inteligência Artificial: Benefícios e usos dessa tecnologia

13 de junho de 2024 Nenhum comentário

retenção de clientes

A inteligência artificial como aliada na retenção de clientes

5 de junho de 2024 Nenhum comentário

omnichannel no varejo

O futuro da estratégia omnichannel no varejo: O que esperar?

22 de maio de 2024 Nenhum comentário

jornada do cliente

Customer Journey Mapping: Mapeie a jornada do cliente e otimize a experiência no varejo

21 de maio de 2024 Nenhum comentário

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